This Privacy Policy describes how Vetra (the “Site” or “we”) collects, uses, and shares your Personal Information when you visit or make a purchase from our website.

Collecting Personal Information

When you visit the Site, we collect information about your device, your interaction with the Site, and information needed to process your purchases. We may also collect additional information if you contact us for support. “Personal Information” means any information that can identify an individual.

Device Information

• Examples: web browser version, IP address, time zone, cookie details, pages viewed, search terms, and interactions with the Site.
• Purpose: to load the Site correctly and analyze Site usage.
• Source: collected automatically through cookies, log files, web beacons, tags, or pixels.
• Disclosure: shared with our processor Shopify.

Order Information

• Examples: name, billing address, shipping address, payment details, email address, and phone number.
• Purpose: to fulfill orders, process payments, arrange shipping, send order confirmations, communicate, and screen for fraud.
• Source: collected directly from you.
• Disclosure: shared with Shopify.

Customer Support Information

• Purpose: to provide customer support.
• Source: collected directly from you.

The Site is not intended for individuals under the age of N/A. If you believe a child provided us with Personal Information, please contact us to request deletion.

Sharing Personal Information

We share Personal Information with service providers to help us operate the Site and fulfill orders. For example:

• We use Shopify to power our store. Their Privacy Policy: https://www.shopify.com/legal/privacy
• We may share information when required by law or to protect our rights.

Behavioural Advertising

We use your Personal Information to show targeted ads or marketing. For example:

• Google Analytics: Privacy Policy | Opt-out: Opt-out link
• We share information about Site usage and purchases with advertising partners.

Learn more about targeted advertising here: How Online Advertising Works

You can opt out of targeted ads:

• Facebook
• Google
• Bing

Additional opt-out option: Digital Advertising Alliance

Using Personal Information

We use your information to offer products, process payments, ship orders, and update you about new products or offers.

Lawful Basis (GDPR)

• Your consent
• Contract performance
• Legal obligations
• Vital interests
• Public interest tasks
• Legitimate interests

Retention

We keep your information unless you ask us to delete it.

Automatic Decision-Making

We may use automated systems to detect fraud. Shopify also uses limited automated fraud protection.

• Denylist of IP addresses with failed transactions (temporary)
• Denylist of credit cards linked to blocked IP addresses (temporary)

Your Rights

GDPR (EEA Residents)

You may request access, correction, updating, or deletion of your Personal Information. Contact us using the information below.

Your information may be processed in Ireland and later transferred outside Europe, including to Canada or the USA. More details: Shopify GDPR Information

CCPA (California Residents)

You may request access, deletion, or correction of your data. Contact us at: contact@vetrajewelry.com

Cookies

A cookie is a small file stored on your device. We use functional, performance, advertising, and social cookies to improve your experience.

Below are cookies used by our Site:

Cookies Necessary for Store Functionality

Name	Function
_ab	Used for admin access
_secure_session_id	Storefront navigation
cart	Shopping cart
cart_sig	Checkout
cart_ts	Checkout
checkout_token	Checkout
secret	Checkout
secure_customer_sig	Customer login
storefront_digest	Customer login
_shopify_u	Account updates

Reporting and Analytics

Name	Function
_tracking_consent	Tracking preferences
_landing_page	Track landing pages
_orig_referrer	Track landing pages
_s	Analytics
_shopify_s	Analytics
_shopify_sa_p	Marketing analytics
_shopify_sa_t	Marketing analytics
_shopify_y	Analytics
_y	Analytics

You can manage cookies through your browser settings. Blocking cookies may affect website functionality.

Do Not Track

We do not change our data practices when a Do Not Track signal is detected.

Changes

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

Contact

If you have questions or complaints, please contact us by email: contact@vetrajewelry.com

Last updated: 06/01/2022

If you are not satisfied with our response, you may contact your local data protection authority.